There are three ways to contact customer service:
Call our 24×7 hotline, which is continuously staffed by technical experts. You can get help diagnosing your system at any time. If you have spare parts on-site, you can immediately hot-swap failed components in your redundant systems.
The Hotline telephone number is:
Email us with a description of your problem, and optionally attach an error log, and a service engineer will get back to you promptly during normal business hours.
We have launched a new support portal for customers, click here to submit a ticket or check on status of your ticket: